Help & Advice
If you need help setting up your forms, you have two options: direct support from us or setup & advice from experienced partners who specialise in propform.io and onOffice.
📧 Direct Support
For questions regarding usage, technical issues or requests for new features:
- Email: hello@propform.io
- Phone: 0163 / 64 18 132
We usually reply within 24 hours (on working days).
🤝 Consultants & Setup Partners (in no particular order)
Don’t want to get to grips with it yourself? The following partners specialise in propform.io and onOffice and will handle the entire setup for you.
Robert Kaiser — ProFido Consulting
Robert Kaiser brings nearly 20 years of experience in the digital transformation of large enterprises and, since 2020, has been supporting primarily bank-affiliated estate agents (banks, savings banks and their estate agency subsidiaries) with growth and digitalisation through ProFido Consulting. His focus areas are lead management (tapping into external lead sources + converting them into property purchases), the interface with credit institutions and the strategic development of digital processes — a useful addition to a basic propform/onOffice setup if you want to systematically expand your lead generation and business model.
Robert also shares his experiences on the “ImmoKaiser” podcast (every other Tuesday) and on the ProFido blog regarding digitalisation, AI and industry trends.
Contact:
- 📧 RK@profido-consulting.de
- 📞 0151 / 62 85 60 87
- 🌐 profido-consulting.de
- 🎙️ ImmoKaiser Podcast
- ✍️ ProFido Blog
Santino Giese
Santino Giese is an expert in automation, a TOP100 Speakers Excellence entrepreneur and a successful author. As a qualified IT specialist and state-certified business economist, he combines the best of both worlds. His clients describe him as a “pioneer in automation and digitalisation”.
Santino regularly shares insights in his “Erfolgreich automatisieren” podcast, on his YouTube channel and in talks.
📦 Setup package for propform.io
In collaboration with propform.io, Santino offers a tailored setup package. You’ll receive:
- 🚀 Online Kick-off
- 🔌 Connection of your propform.io version to onOffice via API user
- 🔧 Configuration of 3 forms from this selection:
- Acquisition reporting
- Entry into search database
- Obtaining valuation
- File upload for property documents
- Capture buyer data with ID card upload
- Capture tenant data with ID card upload
- Self-disclosure form
- Qualification of prospective clients
- 🎥 Personal explanatory video for your configured forms
Prerequisite: Santino requires access to your propform.io and onOffice accounts.
Contact:
- 📧 hallo@santino-giese.com
- 📞 +49 30 / 6293 8591 0
- 🌐 santino-giese.com
- ➡️ Book a setup package
InnoBrain
InnoBrain handles the design and setup of your propform.io forms according to your specifications — as a one-off setup or with ongoing full support. InnoBrain keeps up to date with the latest features, continuously optimises the forms and enables your team to use them without the need for additional training.
Typical forms included in the setup service:
- Property listing & owner briefing
- Tenant self-declaration form
- Handover/acceptance reports (including photo upload)
- File uploads & internal reporting
- Newsletter sign-up
- Bidding processes & property enquiries
> 💡 The propform subscription is still booked directly by you at propform.io (monthly). A free plan with one active form is available.
Contact:
Dennis Rüben — onOffice Customer Success
Dennis Rüben and the onOffice Customer Success team provide advice directly from onOffice. They have first-hand knowledge of all the features and will support you in optimally integrating propform.io into your existing onOffice processes — from configuration to training your team.
Contact:
- 📧 d.rueben@onoffice.de
- 📞 0173 / 16 49 292
- 🌐 onoffice.com/consulting
- 👥 Customer Success Team
Andreas Borck — Smartify Consulting
Through Smartify Consulting, Andreas Borck supports estate agents in digitising their processes relating to propform.io and onOffice. The focus is on efficient workflows and tailor-made form concepts for the day-to-day work of estate agents.
Contact:
- 📧 andreas.borck@smartify-consulting.com
- 📞 0171 / 65 61 697
- 🌐 smartify-consulting.com
Christian Sporbert, Hagen Herholdt & Felix Pagel — PropCon
Christian Sporbert, Hagen Herholdt and Felix Pagel together form the PropCon team — specialist consultants for property and estate agency automation. As external consultants, they support clients in seamlessly integrating propform.io and onOffice into their workflows — with a focus on process optimisation and efficiency gains.
🚀 5-Day Consultancy — Towards a Paperless Estate Agency
The PropCon team guides your estate agency through a complete digital transformation with propform.io and onOffice in 5 days:
| Day | Content |
|---|---|
| 1 | Analysis of current workflows, identification of automation potential, creation of a digitalisation plan |
| 2 | Introduction to onOffice & propform.io (document management, client communication, scheduling) |
| 3 | Configuration & customisation of both systems to your company’s needs |
| 4 | Training your team in the use of the new tools |
| 5 | Optimisation, handover and support during the initial stages |
| Contact: |
- 📧 sporbert@prop-con.de
- 📞 +49 (0) 162 / 92 36 800
- 🌐 prop-con.de
Fehmi Yaman — Maklermittelpunkt
Fehmi Yaman runs Maklermittelpunkt, a consultancy and service centre specifically for estate agents. He supports estate agencies with the set-up and configuration of propform.io and onOffice, drawing on practical expertise gained from the day-to-day estate agency environment.
Contact:
- 📧 info@maklermittel.de
- 📞 +49 (0) 151 / 22 77 65 81
- 🌐 maklermittel.de
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Are you also a consultant & partner for propform.io?\
Do you assist estate agents with setting up propform.io and onOffice and would like to be listed here? Drop us a quick line at hello@propform.io — we’re always happy to welcome new partners.