You create a new field in a form, but certain onOffice fields are missing from the selection. Here are the most common causes.
propform only displays the fields that are enabled in your onOffice Administration. If a field is deactivated there (or has never been activated), it will not appear in propform either.
Solution:
Once activated in onOffice, propform automatically synchronises the fields — see point 4 below.
Fields in the Search Criteria module require an additional marking as a “search criterion” in onOffice. It is not sufficient for the field to be activated in the Address or Property module.
Solution:
The propform API user requires read permissions for the relevant module; otherwise, they will not be able to see the fields at all.
Solution: See API User Permissions — go through all recommended permissions once.
propform does not update the field list from onOffice with every click — but rather:
Solution: If you have just created a new field in onOffice, go to the form overview (“Your forms”) in propform. The field list will then be reloaded.
User fields created specifically in onOffice should also work. If not:
Email us at hello@propform.io with the specific field name. We’ll look into it with you.